Frequently Asked Questions

Frequently Asked Questions

How long does delivery take?

For South African orders, allow up to 24 hours for order processing on working days, followed by generally 2–3 working days for courier delivery. Tracking information can take an additional 24–48 hours to become available. In general, allow approximately 3–5 working days from payment. International delivery timing varies by destination and is shown at checkout where available.

How much is delivery?

South Africa standard delivery is R120 for shipments weighing 0–2.5 kg. Overnight delivery is R200 for qualifying South African orders placed before 10:00 on a working day. International delivery charges, where available, are confirmed at checkout.

Will I receive tracking?

Yes. Delivery is arranged using trackable courier services. Tracking information is sent once it becomes available from the courier.

Can I change or cancel my order?

Contact us immediately. We will make reasonable efforts to help before processing or dispatch. Once an order has been handed to the courier, changes may no longer be possible.

Can I return something I changed my mind about?

Our normal store return and exchange window is 7 days from delivery. For voluntary returns, the item should be unused, unworn, unwashed and in its original condition with packaging, labels and accessories intact where applicable.

What if my item is defective or arrives damaged?

Contact us promptly and include your order number and photographs where relevant. Statutory consumer protections may apply to defective, unsafe or non-conforming goods.

Are shipping fees refundable?

For ordinary change-of-mind returns, the original delivery charge is non-refundable. Statutory rights can apply differently in qualifying circumstances.

How do refunds work?

Approved refunds are normally processed to the original payment method where reasonably possible. The exact time for funds to reflect can depend on the payment provider or bank.

Can I exchange for another size?

Yes, where an exchange is available and requested within the applicable return period. Exchanges are subject to stock availability.

Where can I get help with my order?

Email sakhithole@gmail.com and include your order number so we can identify your purchase quickly.