Privacy Policy

Privacy Policy

This Privacy Policy explains how THOLEA WEAR, operated by Sakhithole Holdings, collects, uses, stores and shares personal information in connection with our website, online orders and customer support.

1. Information we may collect

Depending on how you interact with our store, we may collect your name, email address, telephone number, delivery and billing information, order details, correspondence with customer support, account information, device or website-usage information and other information reasonably required to operate the store.

2. How we use personal information

We may use personal information to process and fulfil orders, arrange delivery, provide customer support, respond to enquiries, administer customer accounts, communicate about your orders, maintain store security, prevent fraud, improve our services and comply with legal obligations.

3. Direct marketing

Where permitted by law, we may send marketing communications about new products, selected offers and store updates. You can opt out of direct marketing communications using the unsubscribe method provided or by contacting us.

4. Sharing information with service providers

We may share the minimum information reasonably necessary with service providers that help us operate the store, such as payment providers, courier and delivery providers, hosting and technology providers, fraud-prevention services and other authorised service partners.

5. Payment information

Payment details are handled through the payment facilities used at checkout. Customers should never send full payment-card numbers, PINs, passwords or other confidential payment credentials to THOLEA WEAR through email, social media or messaging services.

6. Security

We take reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. No online system can be guaranteed completely secure.

7. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to meet business and legal requirements, to resolve disputes, or where otherwise permitted or required by law.

8. Your privacy rights

Subject to applicable law, you may have rights to request access to personal information held about you, request correction of inaccurate information, and object to certain processing or direct marketing. The Information Regulator recognises data-subject rights relating to access and correction of personal information.

To make a privacy request, email sakhithole@gmail.com and provide enough information for us to identify the relevant record or request. We may request reasonable proof of identity before releasing personal information.

9. Cookies and similar technologies

Our website may use cookies and similar technologies that are necessary for store functionality, security, preferences, analytics and other website features. See our Cookie Policy for more information.

10. Third-party websites and services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

11. Children

Our store is intended for general consumers and is not knowingly directed at children for the collection of personal information without appropriate legal basis or consent.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version published on this page will apply from the date it is posted.

13. Contact

For privacy questions, requests or concerns, contact sakhithole@gmail.com.