Payment & Security

Payment & Security

THOLEA WEAR is committed to making checkout clear and secure. Payments are processed using the payment facilities made available through our online checkout.

Payment methods

The payment methods currently available to you will be displayed during checkout. Availability can depend on the payment provider, transaction and other checkout conditions.

When your order is confirmed

Your order moves into processing after successful payment confirmation. If payment fails, is reversed, or requires additional verification, your order may not be processed until the payment issue is resolved.

Protect your payment information

For your security, never send your full card number, PIN, password, one-time password or banking login details to THOLEA WEAR by email, WhatsApp, social media or any other message.

THOLEA WEAR will not ask you to disclose your confidential banking password or card PIN in order to release a parcel or process a normal refund.

Fraud and suspicious messages

If you receive a message claiming to be from THOLEA WEAR and requesting unusual payment information, stop and contact us at sakhithole@gmail.com using the contact details on our website.

Refunds

Approved refunds are normally returned through the original payment method where reasonably possible. The time it takes for a refund to appear can depend on the payment provider or financial institution.

Website security

We use reasonable technical and organisational measures to protect information processed through the store. No internet transmission or electronic storage system can be guaranteed completely secure.

Third-party payment providers

Payments may be processed by third-party payment providers. Those providers may apply their own terms, security controls and privacy notices.

For information about personal information processing, please see our Privacy Policy.