Returns & Refunds

Returns & Refunds

We want you to feel confident shopping with THOLEA WEAR. Our normal store return and exchange process allows eligible requests to be made within 7 days of delivery. This policy is subject to any mandatory rights available to you under South African law.

1. Change-of-mind returns and exchanges

For a voluntary change-of-mind return or exchange, please contact us within 7 days after delivery. Where applicable, the item should be unused, unworn, unwashed and returned in its original condition with its original packaging, labels and accessories intact.

We may need to inspect the item before approving a voluntary return or exchange.

2. Exchanges

Exchanges are subject to availability. If the replacement item is more expensive, the difference may be payable before the replacement is dispatched. If the replacement item is less expensive, the difference may be refunded where applicable.

3. Shipping fees

For ordinary change-of-mind returns, the original delivery charge is non-refundable. Any cost of returning an unwanted item may also be the customer's responsibility unless applicable law requires otherwise.

This does not limit any statutory right where the law requires a different refund or return outcome.

4. Defective, unsafe or non-conforming goods

If an item is defective, unsafe, materially not as described, or otherwise does not meet the standards required by applicable consumer law, please contact us as soon as reasonably possible.

South African consumer law provides protections regarding the quality and suitability of goods. In particular, section 56 of the Consumer Protection Act provides an implied warranty framework, including a six-month period for certain failures to meet the requirements of section 55. The remedy available depends on the circumstances and applicable law.

5. Incorrect or damaged delivery

If you receive the wrong product, a product that is materially different from what you ordered, or goods damaged in transit, contact us promptly with your order number and photographs of the packaging and item. We will assess the issue and arrange the appropriate remedy.

6. How to request a return

Email sakhithole@gmail.com with:

• your order number;
• the item(s) you wish to return or exchange;
• the reason for the request; and
• photographs where the item is damaged, defective or incorrect.

Do not send a return to a courier, supplier or third party before THOLEA WEAR has provided return instructions.

7. Refund processing

Approved refunds will generally be processed to the original payment method where reasonably possible. Processing times can depend on the payment provider or financial institution.

8. Statutory rights

This policy is not intended to exclude, restrict or replace consumer rights that cannot lawfully be excluded or restricted. Where a statutory right provides a different return, refund, repair or replacement outcome, that statutory right will apply.

9. Contact

For returns, exchanges and refunds, contact sakhithole@gmail.com.