Shipping & Delivery

Shipping & Delivery

THOLEA WEAR currently serves customers in South Africa and may offer delivery to selected international destinations. Destination availability and applicable charges are confirmed at checkout.

South Africa delivery

Standard Delivery — R120
For shipments weighing 0–2.5 kg. Estimated courier delivery is 2–3 working days after your order has been processed.

Overnight Delivery — R200
Available for qualifying South African orders placed before 10:00 on a working day. Availability may depend on the delivery destination and courier service.

How the delivery timeline works

1. Payment is confirmed and the order enters processing.
2. We allow up to 24 hours for order processing, Monday to Friday, excluding weekends and public holidays.
3. After processing, the parcel is handed to the courier for delivery.
4. South African courier delivery is generally expected within 2–3 working days after processing.
5. Tracking information may take an additional 24–48 hours to be generated and delivered to you.

For South African orders, customers should generally allow approximately 3–5 working days from payment. International delivery timing varies by destination and is confirmed at checkout where available.

Tracking

Once tracking information is available, it will be sent to the contact details provided with your order. Courier tracking can sometimes take time to update after the parcel has been scanned or collected.

Delivery charges for heavier orders

The R120 South Africa standard rate applies to shipments weighing 0–2.5 kg. Where an order exceeds that range or requires a different courier arrangement, THOLEA WEAR may contact you before dispatch to confirm any additional delivery cost. International delivery charges, where available, are confirmed at checkout.

Delivery delays

Delivery estimates are not guaranteed delivery dates. Delays may occur because of weekends, public holidays, courier capacity, weather, service interruptions, incorrect or incomplete delivery information, customs requirements for international shipments, or circumstances outside our reasonable control.

Address accuracy

Please check your delivery address, suburb, city, postal code and contact number carefully before completing your order. Incorrect or incomplete information may cause delays or additional courier charges.

Missed deliveries

If a courier is unable to complete delivery, the courier may contact you or arrange a further delivery attempt in accordance with its procedures. Please respond promptly to courier communications.

Delivery support

For delivery assistance, quote your order number and contact us at sakhithole@gmail.com.

Nothing in this policy limits any consumer right or remedy that applies under South African law.