Order Changes & Cancellations

Order Changes & Cancellations

We understand that an order may need to be changed after checkout. Contact THOLEA WEAR as soon as possible if you need to make a correction or request cancellation.

Before processing

We will make reasonable efforts to assist with a cancellation or correction requested before an order has been processed or handed to the courier.

Requests can be sent to sakhithole@gmail.com. Include your order number and the change you are requesting.

After processing or dispatch

Once an order has been processed or handed to the courier, it may no longer be possible to stop or change the parcel. In that situation, the available return or cancellation route will depend on the circumstances and applicable law.

Incorrect delivery information

If you provide an incorrect or incomplete address, phone number or other delivery information, contact us immediately. Changes after dispatch may not be possible and the courier may apply additional charges or require a new delivery arrangement.

Statutory rights

Nothing in this policy excludes or limits a cancellation or refund right that applies under South African consumer or electronic-transactions law.

Contact

Email sakhithole@gmail.com with your order number and the subject “Order Change” or “Order Cancellation”.